Thank you for shopping with Potion Cosmetic. We strive to ensure that you are satisfied with every purchase. However, we understand that sometimes a product may not meet your expectations. Please review our return policy below:
Returns Eligibility:
- Items can be returned only if they are unused in the original packaging.
- Returns damaged or defective items can be fully refunded.
Refunds:
- If you receive a damaged or defective product, please contact us within 3 days of receiving your order.
- To be eligible for a refund, you must provide proof of purchase.
- Refunds will be issued to the original method of payment.
Product Dislike:
- If you are dissatisfied with a product due to personal preference (e.g., you do not like the scent or texture), you may be eligible for a partial refund.
- Customers who wish to return a product they do not like must notify us within 3 days of receiving the order.
- Upon notification, we will provide instructions for returning the product.
Partial Refund
- Customers who return a product they do not like will receive 50% of the purchase price as a refund.
- Shipping costs are non-refundable.
Conditions for Returns:
- Returned products must be in their original packaging, unused, and in the same condition as when you received them.
- We reserve the right to refuse returns that do not meet these criteria.
Process for Returns:
- Please contact our customer service team at Arianapires@potion-cosmetic.com to initiate a return.
- We will provide you with a return shipping address and further instructions.
- Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.
Exchanges:
- We do not offer exchanges at this time. If you would like to try a different product, please place a new order and follow the return process for the original item.
Contact Us:
- If you have any questions about our return policy, please contact our customer service team at Arianapires@potion-cosmetic.com.
By purchasing from Potion Cosmetic, you agree to abide by the terms of this return policy. We appreciate your understanding and support.
